GENERAL TERMS AND CONDITIONS

Guest fully accepts Reservation Terms and Conditions, which they have previously carefully studied. Upon a reservation confirmation, the guest pays 20% of the costs of the booking arrangement. Payment options is: bank transfer.

SERVICE PRICE AND CURRENCY

The price list for accommodation and services is published on the website. Optional services that are listed but not selected at the time of booking will not be included in price payable and if later required, guest will have to pay for these separately.

TRAVEL DOCUMENTS

Travel document, that is, confirmation of the total payment with check-in details, will be sent by e-mail and in case of private accommodation will be used as a voucher.

FACILITY CATEGORIZATION AND DESCRIPTION

The accommodation facilities offered are described according to the official categorization of the respective country.

ACCOMMODATION

Accommodation check in to apartment is usually not possible before 2:00 p.m. on the service start date, and check out is usually by 10:00 a.m. on the service end date. Arrivals after 7:00 p.m. must be announced in advance.

Pets are not allowed in accommodation object.

BOOKING CANCELLATION

If the guest cancel a paid reservation arrangement, Apartments Desiree shall keep the following amounts from the deposit package price and no-show. Apartments Desiree shall charge only actual substitution expenses if the guest cancel the travel contract and finds another client for the same reservation.

CANCELLATION by Apartments Desiree

In case Apartments Desiree must cancel a previously booked facility due to occurrence of extraordinary or unforeseen circumstances, we are obliged to refund the money paid for the reservation.

Guests are required to have valid passports. In case of trip cancellation due to invalid traveller documents, which would cause additional damage to Apartments Desiree, the guest is obliged to compensate the incurred damage. If travel documents are lost or stolen during the trip, guests bear the costs of issuing new documents. Apartments Desiree is not liable for the decisions of customs and police or other government bodies, which deny guest the entry to certain countries.

COMPLAINTS

It is in the guest’s interest to try to resolve their complaint immediately at the destination.

OBLIGATIONS OF Apartments Desiree

Apartments Desiree is obliged to take care of the services provided, as well as the choice of service providers, with diligence of an orderly and conscientious businessman and to take care about the rights and interests of guests in accordance with good practices in tourism.

OBLIGATIONS OF THE GUESTS

The guest is obliged to meet the requirements anticipated by the regulations of the Republic of Croatia and the country through which they travel and to observe the house rules at the hotel facilities and apartments. The guest is personally responsible for the damage they caused and shall cover the damage to the owner of the apartments.
Property damage Deposit: A refundable security deposit of € 100.00 is required.

PERSONAL DATA PROTECTION

The guest provides personal information (name, email, address) voluntarily. Personal information is required for the process of realization of services and is used for further communication with regards to requested service. Personal information will be kept in the database.